Return Policy

At Eivisat, we want you to be completely satisfied with your purchase of our high-quality products. If for any reason you are not, we offer a straightforward return process. Please read our policy below to understand the conditions and procedures for returning items purchased from Eivisat.

Eligibility for Returns

We accept returns for most Eivisat items within 180 days of the date you received your order. To be eligible for a return, your Eivisat item must meet the following criteria:

• Unused and in Original Condition: The Eivisat item must be unused, unworn (if applicable), and in the same condition that you received it. It should also be in its original packaging, including all tags, labels, and accessories.
• Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email or receipt for your Eivisat product.  

Non-Returnable Items

While we strive for your satisfaction with all Eivisat products, certain items are not eligible for return. These may include:

• Personalized or Custom-Made Eivisat Items: Items that have been specifically customized or personalized for you cannot be returned unless they are damaged or defective.
• Intimate Apparel and Hygiene Products: For hygiene reasons, items such as underwear, swimwear (if the hygiene seal has been removed), and personal care products cannot be returned unless they are faulty.
• Downloadable Software or Digital Products: Once purchased, downloadable software or digital products from Eivisat are generally non-refundable.
• Gift Cards: Eivisat gift cards cannot be returned or redeemed for cash.
• Final Sale or Clearance Eivisat Items: Items marked as “Final Sale” or “Clearance” are typically not eligible for return unless they are faulty.

How to Initiate a Return of an Eivisat Item

To initiate a return of your Eivisat purchase, please follow these simple steps:

1. Contact Our Customer Support: Email our customer service team at support@eivisat.com within 180 days of receiving your Eivisat order. Please include your order number, the name of the Eivisat item(s) you wish to return, and the reason for the return.
2. Receive Return Authorization: Our customer support team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where and how to send back your Eivisat item(s).  
3. Package Your Eivisat Item(s): Carefully package the Eivisat item(s) you are returning in their original packaging (if possible) or secure packaging to prevent damage during transit. Clearly write your RMA number on the outside of the package.
4. Ship Your Return: You will be responsible for the return shipping costs unless the return is due to a defect, damage during shipping, or an error on our part (e.g., we sent you the wrong Eivisat item). We recommend using a trackable shipping method to ensure your return is received.

Refund Process for Eivisat Returns

Once we receive your returned Eivisat item(s) and verify that they meet the eligibility criteria, we will process your refund within 7 business days. The refund will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund and for the funds to appear in your account.  

Exchanges of Eivisat Items

Currently, we primarily offer refunds for returned Eivisat items. If you wish to exchange an Eivisat item for a different size, color, or product, please return the original item following the steps above and place a new order for the desired Eivisat item.

Damaged or Defective Eivisat Items

If you receive a damaged or defective Eivisat item, please contact us immediately upon receipt at support@eivisat.com with your order number and clear photographic evidence of the damage or defect. We will work with you to arrange a replacement, exchange, or refund for your Eivisat product.

Contact Information:

DENISE BURFORD LLC
6933 Trail Path Dr, Lewis Center, OH 43035, USA
Email: support@eivisat.com

Thank you for choosing Eivisat. We appreciate your business and are committed to providing you with exceptional customer service.