FAQs

About Eivisat

Q: What products does Eivisat offer?
A: We specialize in stylish mugs, comfortable shorts, and high-quality clothings designed for everyday comfort and unique self-expression.

Q: Where is Eivisat based?
A: We’re an online-only store based in the U.S., shipping nationwide with fast processing and delivery.

Shipping & Delivery

Q: Do you ship internationally?
A: No, currently Eivisat only ships within the United States. We do not ship internationally or to U.S. territories.

Q: How long does shipping take?
A: Orders are processed within 1 business day, and standard shipping takes 2-4 business days after processing.

Q: How much does shipping cost?
A: We charge a flat shipping rate of $6.99 on all orders across the U.S. From time to time, we offer free shipping promotions, so don’t forget to subscribe to our newsletter!

Order & Tracking

Q: How do I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and a link to track your shipment. You can also contact us if you need help.

Q: I entered the wrong address – can I update it?
A: If your order hasn’t shipped yet, email us immediately at support@eivisat.com. Once the package is in transit, address changes may not be possible.

Q: My order shows as delivered, but I didn’t receive it. What should I do?
A: First, check with neighbors or your building manager. If it’s still missing, contact the carrier using your tracking number, or reach out to us for assistance.

Returns & Refunds

Q: What is your return policy?
A: We’re working on a detailed Return & Refund Policy. For now, please email support@eivisat.com within 180 days of receiving your order, and we’ll help resolve any issues.

Privacy & Cookies

Q: Do you use cookies on your website?
A: Yes, we use cookies to improve your browsing experience, analyze traffic, and personalize content. You can manage cookie preferences in your browser settings. Read our Cookie Policy for more details.

Q: Is my personal information safe?
A: Absolutely. We take your privacy seriously and follow strict data protection practices. Learn more in our Privacy Policy.

Contact & Support

Q: How can I contact Eivisat?
A: You can reach us at support@eivisat.com. We’re available Monday – Friday, 9:00 AM – 5:00 PM EST, and usually respond within 24 hours.

General

Q: Do you offer gift options or gift wrapping?
A: Not yet, but we’re working on adding this feature soon!

Q: How can I stay updated on new arrivals and offers?
A: Sign up for our newsletter and follow us on social media to get early access to new collections and exclusive discounts.